Refund policy
Returns & Refunds
Our policy
We want you to love your Tradie Drip gear. If something isn't right, we'll make it right.
Every Tradie Drip hoodie and tee is made to order — printed specifically for you when you place your order. Because of this, we're unable to accept returns or exchanges for change of mind, incorrect size selection, or if you simply change your mind after ordering.
What we do cover
We stand behind the quality of our products. If your item arrives:
- Damaged or defective
- With a print error or quality issue
- Incorrect (wrong item or variant sent)
Contact us within 30 days of receiving your order at hello@tradiedrip.com.au with your order number and photos of the issue. We'll assess and either replace or refund — no hassle.
How to start a return
Email us at hello@tradiedrip.com.au with:
- Your order number
- A description of the issue
- Clear photos of the defect or damage
Do not send items back without contacting us first — we cannot accept unsolicited returns.
Refunds
Once your return is assessed and approved, refunds are processed to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider.
Sizing
Our hoodies and tees are oversized by design — please refer to our Size Guide before ordering. We strongly recommend checking measurements before purchasing as we cannot accept returns for incorrect size selection.
Exchanges
We do not offer direct exchanges. If a replacement is approved, we will arrange a new order for the correct item.
Questions?
Email us any time at hello@tradiedrip.com.au — we're a small Australian business and we'll always do our best to sort things out. 🤙🇦🇺